Privacy Policy auraasia

1. Introduction General

This Privacy Policy is issued by auraasia ("we", "our platform") and applies to all users who access or register an account on the auraasia.best website. This document describes the types of information we collect, the reasons for collecting it, how it is used, and your rights as a user regarding your personal data.

By registering an account or continuing to use the auraasia platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

2. Information We Collect Data

auraasia collects various types of information depending on how you interact with our platform. This information falls into two main categories:

a) Information you provide directly:

• Full name as stated on your MyKad or valid identification document
• Date of birth and identification card number (for age verification and KYC purposes)
• Active email address used during registration
• Mobile phone number for two-factor verification and communication
• Payment method information used — including Touch 'n Go eWallet, DuitNow, FPX, Boost or crypto wallet details (USDT, BTC, ETH)
• Any communications you send to our customer support team

b) Information collected automatically:

• IP address, device type, operating system and web browser used
• Session data including pages visited, time spent and navigation patterns
• Game activity log data for audit and compliance purposes
• Cookies and similar tracking technologies to improve the user experience

3. Purpose of Use Purpose

Every piece of information collected by auraasia is used for a legitimate and specific purpose. We do not use your data beyond the scope described below:

• Processing account registration and verifying user identity in accordance with KYC requirements
• Facilitating deposit and withdrawal transactions securely
• Detecting and preventing fraud, money laundering and breaches of terms of service
• Providing effective 24/7 customer support in Malay and English
• Sending relevant service communications, including transaction notifications and account updates
• Meeting reporting obligations under the international licensing we comply with
• Continuously improving platform functionality and performance based on usage data
• Sending promotional information — provided you have given consent to receive such communications

4. Sharing of Personal Information Third Parties

auraasia respects your privacy and never sells or trades your personal information. However, in certain situations, we may need to share your data with the following parties:

• Payment Service Providers: To process financial transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost or relevant crypto platforms
• Game Software Providers: Limited session data is shared with our game providers to ensure continuity of play and accurate auditing
• Regulatory Authorities: When required by law or the relevant licensing body, we are obliged to disclose certain information
• Security Consultants and Auditors: Third parties involved in auditing our platform's security are bound by strict confidentiality agreements

5. Use of Cookies and Tracking Technologies Cookies

The auraasia platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login verification and session management — cannot be disabled
• Preference Cookies: Store your personal settings such as language and display layout for ease of use
• Analytics Cookies: Help us understand how users interact with the platform for continuous improvement

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain platform functions.

6. Data Retention Period Retention

auraasia retains your personal information for as long as your account is active or as long as needed to fulfil the purposes described in this policy. After your account is closed, we may retain certain data for a set period to meet legal and international licensing compliance requirements.

Data relating to financial transactions is retained for the period required by our licensing body for audit and fraud prevention purposes. After the retention period ends, data will be securely deleted or anonymised.

7. Your Rights as a User Rights

As a user of the auraasia platform, you hold the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time
• Right of Rectification: If your information is inaccurate or out of date, you have the right to request prompt correction
• Right of Erasure: In certain circumstances, you may request that your personal information be deleted from our systems, subject to our compliance obligations
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time
• Right to Restrict Processing: You may ask us to restrict the processing of your data in certain situations while a dispute is being resolved
• Right to Data Portability: You have the right to receive a copy of your data in a machine-readable format for transfer to another platform where applicable

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time.

8. Security Measures Security

auraasia implements robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These include:

• Data encryption in transit using the latest HTTPS and TLS protocols
• Strict internal access controls based on the principle of least privilege
• Continuous system monitoring to detect suspicious activity
• Regular security training for all staff who handle user data
• Clear incident response procedures in the event of a data breach

While we take all reasonable steps to protect your data, no system is completely immune. You also play a role in keeping your account secure — use a strong password and do not share your login details with anyone.

9. Links to Other Websites External Parties

The auraasia platform may contain references or links to third-party websites in certain contexts, such as game software provider pages. This Privacy Policy does not cover the privacy practices of those websites. We encourage you to read the privacy policy of any other website you visit separately.

auraasia is not responsible for the content or privacy practices of any third-party website that may be linked from our platform.

10. Amendments to This Privacy Policy Update

auraasia reserves the right to modify this Privacy Policy from time to time to reflect changes in our service practices, legal requirements, or international licensing. Any changes made will take effect when the updated version is published on this page.

For material amendments — that is, changes that significantly affect how we process your information — we will provide advance notice to registered users via email or in-platform notification. Continued use of the auraasia platform after any changes take effect will be considered your acceptance of the updated terms.

11. Contact Us Regarding Privacy Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our privacy team through the following channels:

• Live Chat 24/7: Available directly on the auraasia platform, in Malay and English
• Email: [email protected]

We are committed to addressing all privacy-related enquiries seriously and promptly. Our customer support operates 24 hours a day, 7 days a week to assist you.